Policies & Additional Info ~

*Due to the ongoing issues concerning COVID-19, there may be delays in manufacturing and delivery times.

Thank you for your understanding.

 

Returns & Exchange

There will be no refund or exchange for 'change of mind' purchases for physical items.

The Random Image will happily refund or exchange if your purchase arrives damaged or faulty. Proof of damage is required.

Please contact me within: 14 days of delivery. Send items back within: 21 days of delivery.

Refunds or exchanges will only be granted once the original item has been returned and received by The Random Image.

The buyer will be responsible for any postage costs incurred.

If you wish to cancel your order for a physical product, please contact The Random Image immediately.

Cancellations will only be granted on physical products within 2 hours of purchase.

Due to the nature of digital downloads, I am unable to refund, exchange or cancel orders. Please choose carefully.

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Payment

The Random Image accepts payment through PayPal, Stripe, MasterCard and Visa credit cards.
Once you have made your choice and payment has been accepted, your print will be shipped to your destination.

Buyers will receive links to download their Digital products in the Thank You page of the Checkout after payment has been accepted,
along with an emailed link that will last for 30 days.

                   is now available. For more info, click here.

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Shipping

Photographic prints are wrapped & packaged in a sturdy envelope for small prints and postal tubes for larger prints.
International orders are printed and posted from my production partners in the United States and Europe to keep shipping costs low

and delivery times to a minimum. This includes prints, journals, stationery and clothing.
Print orders within Australia are printed here and posted with Australia post or couriers, with the exception of some stationery,

journals and clothing which is manufactured and shipped from the United States.
Please allow 5-15 business days for delivery to allow for printing, manufacturing and unforeseen circumstances

such as postage delays caused by weather and customs.
Buyers will be responsible for any customs and tax fees incurred.

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Print Products

All prints from The Random Image are unframed and un-matted. These are for display purposes. You are purchasing the photograph only.

Images are sometimes printed with an added border. This is handy for matting and framing and can easily be trimmed should you choose.
If you are after a particular print size that is not listed, please contact The Random Image.

In most cases, I can crop to different dimensions depending on the original image.
All images are printed in a lustre finish. Different finishes are available upon request.
All photographs are printed in a professional lab, ensuring archival quality and brilliant colour.
Print sizes listed for purchase are standard photo sizes to make matting and framing a breeze.
Canvases are stretched and wrapped on a 1.5 inch frame, ready to hang.

For orders printed in Australia, inset divets are cut in to the timber to easily hang on nails.

For international orders outside Australia, mounting brackets are included and centered on the frame.
Your canvas prints are stretched on to a timber frame, with the corners tucked. Canvases are printed with the image continuing around the sides of the frame, meaning you don't have the full image on the front, but giving a very effective finish.

Colours are vibrant and fade resistant.

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Framing

Framing is now available (for Australian residents only) in your choice of black or white 3 cm width wood frame + a black or white mat. Frames are ready to hang with D-rings and string. Please allow approximately 7 - 10 business days production time and shipping.

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Digital Downloads

If you have purchased a digital download, you can print at home or at your local print shop or photo lab.

No physical print is shipped to you. Download, print and frame!

You will receive a link to download your digital file in the 'thank you' page at checkout, as well as by email.

Once downloaded, files can be printed on a home computer or at a professional photo lab for optimal results.

Some Australian print shops include Ted's, Officeworks, Big W, Photo Color and Vanbar Imaging.

US print shops include Shutterfly, Amazon Print, Walmart Photo, Staples and Walgreen.

High quality vivid images are a priority at The Random Image, allowing you to print your files in a number of different finishes

including canvases, metallic posters and giclée .

Downloaded files in a 2:3 ratio will allow you to print 4x6, 8x12, 10x15, 12x18, 16x24, 20x30 and 24x36 inches.

Downloaded files in a 3:4 ratio will allow you to print 9x12, 12x16 and 18x24 inches.

Downloaded files in 4:5 ratio will allow you to print 8x10 and 16x20 inches.

Images shown are for display only. Please be aware you are purchasing a digital file not a pre-printed image,

no physical product will be shipped to you. Colour may vary slightly depending on your print method.

Images are to be printed by the purchaser for personal use only.

*ALL IMAGES ARE COVERED BY COPYRIGHT AND CANNOT BE REPRODUCED AND/OR COPIED OR RESOLD AT ANY TIME.
DIGITAL DOWNLOADS ARE FOR PERSONAL USE ONLY, COMMERCIAL USE AND RESALE IS PROHIBITED.

Please message if you require an unlisted size, this can be done at no extra charge depending on the original dimensions.

Please be aware the image is cropped according to your chosen size.

I don't accept returns, exchanges or cancellations on digital downloads, but please contact me if you have any problems with your order.

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Please be aware that the colour on your screen may vary slightly to your actual print.
Image mock-ups shown in the listings, do not represent the size options available for purchase, these are for display only.
As a small business I want nothing more than a happy customer, so if you are disappointed with your order,

please contact me at The Random Image and I will be more than happy to rectify the problem.
In the unlikely event that your order is damaged or lost, or if you have any other queries please don't hesitate to contact The Random Image.

 

*ALL IMAGES BY THE RANDOM IMAGE - NADIA CULPH STILL  LIFE PHOTOGRAPHY,

ARE COVERED BY COPYRIGHT AND CANNOT BE REPRODUCED AND/OR COPIED OR RESOLD AT ANY TIME.
DIGITAL DOWNLOADS ARE FOR PERSONAL USE ONLY, COMMERCIAL USE AND RESALE IS PROHIBITED.

 

~ Thank you for supporting small business ~

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The Random Image has grown over time to become a well-renowned Online Art Store; a popular destination for devoted art lovers and collectors. High quality, unique images and stellar customer service.